Privacy Policy
MaxonHyperFlow Cloud Server Management
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Information We Collect
At MaxonHyperFlow, we collect various types of information to provide you with our cloud server management services. Understanding what we collect helps you make informed decisions about using our platform.
Account Information
When you create an account with us, we collect your name, email address, phone number, and company information. This basic information allows us to identify you, communicate important updates about your services, and provide customer support when needed.
Technical Data
- Server configuration details and usage metrics to optimize performance
- IP addresses and network traffic patterns for security monitoring
- Log files containing system events and user actions
- Browser information and device specifications for compatibility
- API access tokens and authentication credentials
Financial Information
We collect billing addresses and payment method information through our secure payment processors. Credit card details are never stored on our servers - they're handled directly by certified payment service providers who maintain PCI DSS compliance.
Important Note: We only collect information that's necessary for providing our cloud server management services. Optional data collection always requires your explicit consent, and you can modify your data sharing preferences at any time through your account settings.
How We Use Your Data
The information we collect serves specific purposes related to delivering reliable cloud server management services. We believe in transparency about how your data works for you.
Service Delivery
Your technical data helps us monitor server performance, identify potential issues before they affect your operations, and maintain optimal system configurations. We use this information to provide proactive maintenance and ensure your servers run smoothly.
Communication and Support
- Sending service notifications and security alerts
- Providing technical support and troubleshooting assistance
- Sharing system updates and maintenance schedules
- Responding to your inquiries and service requests
Service Improvement
We analyze usage patterns and performance metrics to enhance our platform's functionality. This might involve identifying which features are most valuable to our customers or discovering ways to improve system reliability. All analysis is conducted on aggregated, anonymized data whenever possible.
Legal and Security Purposes
Sometimes we must use your information to comply with legal obligations, protect our legitimate business interests, or maintain the security of our platform. This includes detecting fraudulent activity, preventing unauthorized access, and cooperating with law enforcement when legally required.
Information Sharing and Third Parties
We take a conservative approach to sharing your information. Most of the time, your data stays within our organization and our trusted service providers who help us deliver our cloud management services.
Service Providers
We work with carefully selected third-party companies to provide essential services like payment processing, email delivery, and infrastructure monitoring. These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.
Business Operations
- Cloud infrastructure providers for hosting and data storage
- Payment processors for billing and subscription management
- Email service providers for communication delivery
- Analytics services for platform performance monitoring
- Customer support tools for ticket management and resolution
Legal Requirements
We may share your information when required by Taiwanese law, court orders, or government regulations. In such cases, we'll notify you unless legally prohibited from doing so. We also reserve the right to share information if we believe it's necessary to protect our rights, your safety, or the safety of others.
No Data Sales: We never sell your personal information to third parties for marketing purposes. Your data is used exclusively to provide and improve our cloud server management services.
Your Privacy Rights
As someone who trusts us with your information, you have specific rights regarding how that data is handled. These rights are designed to give you control over your personal information.
Access Rights
Request copies of your personal data
Correction Rights
Update incorrect or incomplete information
Deletion Rights
Request removal of your personal data
Portability Rights
Export your data in machine-readable format
Restriction Rights
Limit how we process your information
Objection Rights
Object to certain data processing activities
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team at support@maxonhyperflow.org or use the privacy request form in your account dashboard. We'll respond to your request within 30 days and guide you through the process.
Please note that some requests may require verification of your identity to protect your information. In certain cases, we may not be able to fully honor a request if it would interfere with our legitimate business operations or legal obligations.
Account Deletion Process
If you choose to delete your account, we'll remove your personal information within 90 days, except for data we're legally required to retain for tax, legal, or security purposes. Active server configurations and backups will be securely deleted according to your instructions.
Data Security Measures
Protecting your information is fundamental to our business. We've implemented comprehensive security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.
Technical Safeguards
- End-to-end encryption for data transmission using TLS 1.3 protocols
- AES-256 encryption for data at rest in our databases and storage systems
- Multi-factor authentication required for all admin and customer accounts
- Regular security audits and penetration testing by independent firms
- Automated intrusion detection and prevention systems
- Secure API endpoints with rate limiting and access controls
Operational Security
Our team follows strict security protocols including background checks for employees with data access, regular security training, and principle of least privilege access controls. All security incidents are logged, investigated, and reported according to our incident response procedures.
Infrastructure Protection
We use enterprise-grade data centers with physical security measures, redundant power systems, and environmental controls. Our servers are protected by firewalls, network segmentation, and continuous monitoring for unusual activity.
Security Incident Notification: In the unlikely event of a data breach affecting your personal information, we'll notify you within 72 hours and provide details about what information was involved and what steps we're taking to address the situation.
Data Retention Policies
We keep your information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Different types of data have different retention periods based on their purpose and legal requirements.
Personal and company details retained for three years after account closure for customer service and legal purposes.
Technical logs and monitoring data kept for three months to support troubleshooting and security analysis.
Billing information and payment records maintained for seven years as required by Taiwan tax regulations.
Customer service communications kept for two years to improve support quality and reference previous issues.
Newsletter subscriptions and marketing preferences maintained until you opt out or request deletion.
Security-related logs and incident reports preserved for five years for legal protection and pattern analysis.
Automated Deletion
Our systems automatically delete expired data according to these retention schedules. You can request earlier deletion of certain data types, though we may need to retain some information longer if required by law or ongoing legal proceedings.
Privacy Questions and Contact
We're committed to transparency and want you to feel comfortable with how we handle your information. If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Privacy Officer Contact
New Taipei City, Taiwan 220
Response Timeline
We respond to privacy inquiries within 5 business days for general questions and within 30 days for formal data requests. Complex requests may take longer, but we'll keep you informed of our progress and provide estimated completion dates.
Regulatory Compliance
This privacy policy complies with Taiwan's Personal Data Protection Act and international privacy standards. We regularly review our practices to ensure ongoing compliance with evolving privacy regulations and industry best practices.
Policy Updates: We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email and prominently displayed on our website at least 30 days before taking effect.